- You’re through to service desk. Attila is speaking here, may I have your surname please?
- Yes. Xyxyxy.
- And your first name is…
- Yxyxyxy.
- Your refresh id is xyxyxyxy.
- Exactly.
- What can I do for you today?
- My account has been locked out. Could you just please unlock it for me.
- Sure. I check you in the active directory. (after checking her, you find out that her account is not locked at all) Seems like that you’re account is not locked out. Are you sure that this is your id.
- Definitely. This is the error message I receive.
- And when do receive this is error message? Just because everything looks like fine on my side with your account.
- Please don’t tell me, my computer in front of me says it otherwise.
- Hmmm. Strange, your account is not locked it.
- It is.
- What are you trying to do, when you receive this error message?
- Nothing. I can see it right now on my screen.
- What can you see exactly on your screen?
- This computer has been locked down by (her refresh id)…
- Could you just press CTRL+ALT+DEL for me?
- It wants me to type in my password.
- Please just type it in.
- I’m in. Brilliant. Fantastic. Thanks for your help.
- Oh. It was you… Continue Reading »